FAQ
1. Is GST included in your products?
Our products are GST inclusive. Products are sold on MRP only.
2.I'm unable to apply a coupon code to my order
Coupons are applicable on specific products and not across all categories. Please check if your orders are eligible for the coupon. For more assistance email us at [email protected]
3.Coupon code applied but the discount percentage is not getting applied to my entire order.
Please email at [email protected] or get in touch on 18002122102
4.Will I be able to order more than one of the same item?
Yes, you will be able to order more than one of the same item. You would need to change the numerical quantity number at the product or check out page.
5.Is Free Delivery available while promotional offers are running?
Free Delivery is available on and an above Bill Value of INR 300. Delivery charges are extra for any bill value less than INR 300, offers and coupons will be applicable on the MRP price not on Delivery charges.
6.Can I edit my order once it is placed? Can I even cancel it?
Please check your orders before placing them, items cannot be changed once the order has been placed. However, orders can be cancelled within the first 5 minutes after the order is placed.
7.Why haven’t I received my order confirmation email?
f you didn’t receive email after placing an order, please call us at 18002122102 between 10 a.m. to 6p.m except Sundays & any holidays.
8.What to do if I don’t receive order confirmation email?
Please check your spam or junk folder in your inbox. Also, make sure you have entered the correct email id.
9.Why are the items in my shopping cart no longer available?
Your items will be in your cart unless you remove them or the items go out-of-stock. Make sure you are logged in your Total account, your name will appear on top and there you can manage your orders.
10.Do I need to register or create an account before making a purchase?
Yes, registering is mandatory. Make sure you register with Google/Mobile no to place an order successfully.
11.My orders arrived damaged or defective. What should I do?
Make sure to check the products at the time of delivery and if found unsatisfactory ask for a return or refund at the time of delivery. Please note that once products are delivered successfully, one cannot return or ask for refund.
12.Do you offer refunds?
If products are found unsatisfactory at the time of delivery, we will initiate refund within 15 working days.
13.How long does it take to refund cancelled order?
If you have cancelled an order or the order has not been delivered to you and you have already paid for the same, a refund will be initiated within 5 working days.
14.Is Total products available across the country?
Currently we are only delivering orders in Kolkata, west Bengal.
15.How do I place my order?
You can place your order on www.totalfoods.in
16.What to do if I pay via Cash on Delivery and seek refund due to cancellation?
For cash on delivery please check the products at the time of delivery and if found unsatisfactory please don’t accept the items and ask for fresh products. We will not allow return or refund once products are delivered successfully.
17.I am unable to log in to my account.
Try forgot password option at the time of login. We will send an account recovery link to your email.
18.I have not yet received my refund for online payment.
We are sorry for the inconvenience caused. You can email it to us at [email protected] or contact our customer care unit on 18002122102 between 10 a.m to 6p.m except Sundays & any holidays
19.I want to place a bulk order? What is the procedure?
Yes, we offer bulk orders as well. Kindly email us your requirements at [email protected] or call us at 18002122102 between 10 a.m to 6p.m except Sundays & any holidays
20.Can I apply multiple coupons on a single order?
No, you cannot apply more than one coupon on a single order. We allow only one coupon to a single order.
21.What is the difference between fresh chilled / frozen meat?
A frozen meat is kept in a frozen atmosphere in a temperature of -18⁰ C .Fresh chilled chicken is kept in a cold atmosphere of 0 to -4⁰ C
22.Is it safe to freeze the meat, and then thaw it and consume?
Make sure to read the thawing and cooking instructions on the back of Frozen chicken packs. We recommend cooking properly after thawing.
23.Can I fry my marinades?
Yes, fry the marinades well and read the cooking instructions on the back of the packs.
24.How can I track my order?
Currently we don’t have the live tracking option. We are working to offer it soon.
25.What happens in case of a payment failure?
If charges are deducted in case of a payment failure, refund will be initiated through vendor payment gateway. For more details call our customer care no. during official hours.
26.Why there is a difference between my bill amount and what was shown on the website
Prices shown on the website are for reference purpose only. Bill value may differ during the checkout process; the final bill value is based on the actual net weight of the chosen products.
27. Why is the price difference of meat between local vendors and Total products?
Total chicken is Halal certified. Our products are carefully sourced, handled, processed and stored with utmost care and hygiene. Our chicken is supple, tender, fresh and juicy. We promise to deliver great taste and value with each of our products. With Total products you only get the best chicken and eggs.
28.Can I pick up my order from the nearest outlet?
If a customer has placed an order via phone call, in that case the order can be picked from his/her nearest Total outlet. Orders placed on the website cannot be self-picked, our delivery agent will drop them off to your door step.
29.Are your meats processed using growth promoting hormones and any antibiotics?
No, our meat does not have any growth promoting hormones, and most of our products are antibiotics free.
30.Is the meat Halal?
Yes, Total products are Halal Certified.
31.What is the shelf life of Total meat?
The shelf life of Total chilled chicken is 3 Days and for Frozen Total chicken packs, it is 12 Months.
32.Is cash on delivery available on Total website?
Yes, cash on delivery is available. You pay for you order at the time of delivery at your doorstep.
33.What is the minimum order for Delivery?
There’s no minimum order. However we charge a minimum delivery fee with orders below INR 300.
34. Do you deliver in my area?
Make sure to check the pincode eligibility on the product/checkout page when visiting the website. If we are unable to deliver at your location we will inform you before check out.
35.Where to find current offers?
Current offers will be listed on the product page or you can check the coupon section at the time of checkout.
36. Do you have Offline outlets?
Yes, we have Total exclusive stores across Kolkata, please check the store locator on our website to know about your nearest Total store.
37.Where else can get TOTAL products?
Our products are available in all major modern retail stores across India, Total exclusive stores and on Total website.
38.Is same day delivery available?
Orders placed before 6 p.m. can be delivered to you on the same day unless specified otherwise.
39.Whether company has power to cancel the order?
Yes, due to non -availability of ingredients or products / items or nonavaila biliry of home delivery facility, due to unavoidable circumstances company can cancel the order.
40.Under what circumstances, order can be return?
If products are found unsatisfactory at the time of delivery, customers can return the orders. Once delivered successfully orders cannot be returned.
41.Can I return the order after opening the packaging or partly used products?
No, if products are delivered successfully, products cannot be returned. Partially or fully used products cannot be retumed or replaced.
42.Shall I get refund of Delivery charges also?
No, delivery charges are extra. We will refund the product value amount
43.Could I get any confirmation message?
Yes, we will send order confirmation text message and email to your registered mobile no. and e-mail id once an order is placed.
44.What are the modes of payment?
Payment can be made by Cash / Debit or Credit Card / Net Banking / Mobile Wallet
45.1s there any coupon or discount?
Company at its sole discretion may issue discount coupon from time to time.
46.1 had a very bad experience with my order. Where I can file a complaint?
We are sorry to hear that You can reach out to us at 18002122102 or e-mail us at [email protected]
47.When I can expect delivery of order?
Order placed on any day between 8:00 A.M. to 6:00 P.M. shall be delivered on the same day. Any order placed after 6:00 PM. shall be delivered on the next working day of the store. If the immediate next working day is holiday for any reason, delivery will be done on the first working day after the order was placed. Delivery may be delayed in case of unavoidable circumstance, such as strike, unforeseen events etc.
48. Where can I buy fresh chicken online?
You can easily buy fresh chicken online from Total Foods. We deliver farm-fresh, hygienically packed chicken straight to your doorstep.
49. Does Total Foods offer chicken home delivery?
Yes! Total Foods provides safe and quick chicken home delivery, so you get fresh chicken without stepping out.
50. How can I order eggs online from Total Foods?
You can order farm fresh eggs online through our website and app. Choose from our wide range and enjoy fast delivery.
51. Where can I find chicken shops near me that deliver?
Total Foods offers an online chicken shop experience with free delivery across your city. You can also visit your nearest Total Food Mart for all your needs.
52. What is the best packed chicken for home cooking?
Total Foods offers the best packed chicken—hygienic, fresh, and ready to cook. Choose from pre-cut pieces, drumsticks, or whole chicken.
53. Is the chicken from Total Foods fresh and safe?
Absolutely! Our chicken is farm-fresh, antibiotic-free, and processed with strict hygiene standards for your safety.
54. Can I get marinated chicken delivered at home?
Yes, Total Foods offers ready-to-cook marinated chicken options for easy and delicious meals.
55. Why should I choose Total Foods to buy chicken online?
At Total Foods, quality begins at the source. We own our own bio-secured poultry farms, ensuring healthy and responsibly raised birds. From there, our world-class cold chain transport and advanced processing plant maintain freshness every step of the way. With our dedicated delivery fleet and Total Food Marts, we ensure that you receive clean, hygienic, and premium-quality chicken - always fresh, always reliable.
56. Does Total Foods deliver on the same day?
Yes, we offer fast and reliable same-day 45 mins delivery for fresh chicken and eggs in many locations.
57. Are Total Foods eggs farm fresh?
Yes! At Total Foods, we bring you the freshest eggs straight from our own layer farms. Raised by trained farmers under strict hygiene and quality standards, our eggs are carefully collected, sorted, and packed at our in-house grading and packaging unit. With a robust cold chain and dedicated delivery system, we ensure your eggs reach you fresh, safe, and full of nutrition—every single time.
58. How do I order chicken online from Total Foods?
Simply visit our website, add your pincode, select your chicken cuts or products, add to cart, and place your order for quick home delivery.
59. Does Total Foods sell antibiotic-free chicken?
Yes, all our chicken is antibiotic-free and raised with care on our own farm for superior quality and safety.
60. Where can I find the best chicken delivery near me?
Total Foods offers the best chicken delivery near you, with fresh, hygienically packed chicken brought straight from our farm to your home.
61. Can I buy pre-cut chicken online from Total Foods?
Yes! We offer a range of pre-cut chicken options online, including drumsticks, thighs, breast pieces, and curry cuts for your convenience.
62. Is Total Foods chicken halal?
Yes, Total Foods provides 100% halal-certified chicken, freshly processed and hygienically packed.
63. Does Total Foods offer fresh chicken for bulk orders?
Absolutely! You can place bulk orders for fresh chicken online—perfect for parties, restaurants, or special events.
64. Can I schedule my chicken delivery with Total Foods?
Yes, you can choose a preferred delivery slot at checkout to get your fresh chicken when it’s most convenient for you.
65. Is Total Foods better than local chicken shops near me?
Yes! Total Foods ensures farm-fresh, hygienic chicken with the convenience of online ordering—no need to visit local shops.
66. Does Total Foods offer free home delivery on chicken and eggs?
We provide free home delivery on orders above a minimum value. Check our website for current offers!
67. How to order chicken online?
To order chicken online from Total Foods, just visit our website, browse our range of fresh and packed chicken, select your preferred cuts, add them to your cart, and place your order for safe and quick home delivery.
68. How fast is chicken delivery near me?
Total Foods offers same-day chicken 45 mins delivery in select areas—fast, fresh, and convenient right to your home.
69. Does Total Foods offer contactless chicken delivery?
Yes, we provide safe, contactless chicken and egg delivery for your peace of mind.
70. Where can I buy chicken curry cut pieces online near me?
You can buy chicken curry cut pieces online at Total Foods and get fast home delivery near you.
71. Can I order chicken legs or drumsticks online?
Yes! You can easily order chicken legs, drumsticks, and other specific cuts online at Total Foods for home delivery.